Improving Lives


Administration Assistant

Coalburn, Scotland



Job Title:    Administration Assistant
Location:    Coalburn, Scotland
Job Type:   Permanent
Hours:        15 hours per week, Mon, Thurs, Fri (9.30am to 3.00pm with 30 mins for lunch)
Salary:        £8,463.60 per annum, pension, and other benefits


CISWO is a national charity whose mission is to improve the lives of individuals and communities facing disadvantage due to the impact of the coal mining industry.

We are currently recruiting for an Administration Assistant for our Coalburn office in Scotland.   To provide comprehensive administrative support service to the CISWO Scotland office to enable the effective delivery of the charity’s miners’ welfare support services, the charity’s personal welfare support services, regional trust fund secretariat responsibilities and working as a part of a team ensuring the efficient operation of the Regional Office.

You will provide administrative support to the office which includes the following responsibilities: take detailed referrals from individuals to the charity’s personal welfare team either via telephone/email/website or visits to the office, maintain and update into the organisation’s databases, and prepare paperwork to support the personal welfare team in dealing with client enquiries and home visits. You will need to respond and process general enquiries from individuals and partner agencies including other mining charities, handle front line telephone enquiries and visitors to the office and deliver a full range of office skills to a high standard including typing correspondence, reports, agenda papers, photocopying, scanning, filing archiving and dealing with the incoming and outgoing post.

You will also help to maintain accurate itineraries and support the region with telephone/email messaging and diary updates, assist with bookings of convalescent holidays and events including contacting clients, taking bookings, maintenance of the database, processing application forms and liaising with coach companies and convalescent providers and provide additional admin support where needed.

You will have excellent IT skills including use of databases and Microsoft packages, excellent communication and customer service skills, good attention to detail and problem solving skills, a good understanding of confidentiality and experience of dealing with sensitive issues.  You will also have a good standard of education in maths and English and have the ability to prepare reports, arrange and organise meeting when required.  Experience of working in a busy office is a must.

Experience of working in the social care sector and a knowledge and understanding of the issues facing former mineworkers and mining communities would be desirable.  Additionally a higher education certificate/qualification in administration would also be of benefit.

For internal applicants, please complete an Expression of Interest Form available on PeopleHR.

For external applicants, please contact HR for an application form on 01709 728115.

Closing date: March 2021